AT&T Authorized Retailer in Severna Park, MD Open now

Reviews about AT&T Authorized Retailer

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  February 28, 2020, by David Ensor
  DON'T GO TO THIS STORE!!! AT&T corporate is punishing them for employee fraud. You would think this shouldn't matter to customers except AT&T's punishment is to make the store call the corporate fraud department and get bounced around the call centers for 30 to 60 mins. I spent 3 hours in the store setting up a new phone and 2.5 hours was being on hold with AT&T. I am seriously questioning if AT&T cares 1 ounce about their customers at all. I would go with a different provider. The employees at the store were nice and helpful and could appreciate the customers pain but management and AT&T corporate just don't care enough. Go to a different store.
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  August 24, 2019, by Katie Hughes
  Aaron deleted all of my photos- including every photo of my new puppy, every photo of my fiancé graduating from basic training, and every photo my fiancé and I had taken together after not seeing each other for nearly a year- and had absolutely no remorse. He then tried to tell me that he was a district manager and when I said I'd be calling corporate (who also does not care at all about their customers) he back tracked and told me he was actually just a sales person. Then proceeded to give me the run around every time I would ask for his information or his district managers information. I then listened to him tell customers about his sex life with young children in the small store. The most atrocious excuse for customer service I have ever experienced. They might as well shut this store down because everyone I know has had a horrible experience with the worthless associates here.